• Manage the overall technical installation of computer hardware, network connectivity, database installation and setup, as well as application installations.
• Strong knowledge of Windows operating systems, network environments, security configurations, and group policy management. 
• Establish training classes with customer's management team and/or end users.
• Work directly with the software development team to improve the functionality and quality of our software applications.
• Work directly with customers to analyze their business needs for adding functionality or improving features within a software application.
• Perform usability testing, operational testing, and internet-based product training with restaurant industry professionals.
• Must be willing to travel including weekends and holidays.
• Nights and Weekends are required on a rotational basis

The ability to perform highly responsible and complex work; work productively with or without direct supervision; interact professionally with clients and vendors; establish and maintain effective relationships with those contacted in the course of work; work in a team environment; use discretion in handling confidential matters; comply with and enforce safety; health and environmental policies. Installing and providing on-site training of restaurant management software solutions is a plus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.